Private Bag Kitui
E-mail us: info@tanathi.go.ke
Water works Agency you can trust
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Page Title BG
Service Delivery Charter
Services
our service delivery charter
Services Can You Depend on
We are committed to deliver. Please take through our service delivery charter broken down
SN 1: Enquiries
SN 2: Hydro-geological survey
SN 3 :Supervision of drilling works
SN 4: Training and capacity building
SN 5: Processing of payments
SN 6: Communicate outcome of tendering
SN 7: Complaint resolution
SN 8: Communication
SN 9: Information sharing
SN 10: Provide information, advisory services on water sector reforms
Service Rendered

Enquiries

  • Customer Obligation: Verbal or Formal written Request
  • User Charges: Free
  • Time Frame: verbal:- 5 minutes & Written:- 5 days
Schedule Service
Hydro-geological survey

Hydro-geological survey

  • Customer Obligation: Formal written Request
  • User Charges: Free
  • Time Frame: verbal:- 5 days
Schedule Service
Supervision of drilling works

Supervision of drilling works

  • Customer Obligation: Formal proof of hydrological survey of the works. Approved report(s)
  • User Charges: Free
  • Time Frame: verbal:- 30 days
Schedule Service
Training and capacity building

Training and capacity building

  • Customer Obligation: Formal request, proof of legal status
  • User Charges: Free
  • Time Framel: 14 days
Schedule Service
Processing of payments

Processing of payments

  • Customer Obligation: Proof of invoice, copy of LPO/LSO and details of bank accounts, business PIN, and VAT no.
  • User Charges: Free
  • Time Frame: 30 days
Schedule Service
Communicate outcome of tendering

Communicate outcome of tendering

  • Customer Obligation:Must have applied/tendered
  • User Charges: Free
  • Time Frame: Within 21 days from date of completing tendering process
Schedule Service
Complaint resolution

Complaint resolution

  • Customer Obligation: Register complaints, put in suggestion box, make normal correspondence
  • User Charges: Free
  • Time Frame: 21 days
Schedule Service
Communication

Communication

  • Customer Obligation:Contact address, e-mails, physical address, and telephone
  • User Charges: Free
  • Time Frame: 5 days
Schedule Service
Information sharing

Information sharing

  • Customer Obligation: Access to website, formal request. invitation
  • User Charges: Free
  • Time Frame: Online/instant
Schedule Service
Provide information, advisory services on water sector reforms

Provide information, advisory services on water sector reforms

  • Customer Obligation: Request/concerns
  • User Charges: Free
  • Time Frame: 30 days
Schedule Service

DOWNLOAD A FULL CUSTOMER SERVICE DELIVERY CHARTER HERE

TAWWDA Contribution to the "Big Four Agenda"
Manufacturing: Access to safe water and improved sanitation will lead to a healthy and strong labor force for manufacturing industries.
Food Security: Construction of multipurpose dams will provide the requisite water for irrigation for food security. It is expected that this will be able to contribute to increased production of maize and potatoes as envisaged
Affordable Health Care: Access to improved water and sanitation services will reduce exposure and minimize cases of water borne diseases and ensure a healthy population
Affordable Housing: In order to support the government agenda of 500,000 affordable homes, the Agency will develop sustainable water and sewerage infrastructure. In the informal settlements, the Agency targets to develop dependable sanitation infrastructure to improve levels of sanitation in these areas